If you are having trouble taking your sample or you have components missing from your kit you must call the dedicated helpline on 119 for England, Wales and Northern Ireland or alternatively call 0300 303 2713 for Scotland.
MedDX Solutions is the supplier of the MedDX branded components and does not assemble or distribute the kits to homes/sites.
Unfortunately we are not able to help you with this matter but wish you every success with your sample test.